About CIOC Software

CIOC software products connect people to information about Community Services, Businesses, Volunteer Opportunities, and more. Our software supports the professionals who help to make those connections between people and the information they need, through effective tools for matching needs to information and tracking client requests. Our software products have been used to support the efforts of local Community Information Centres, 211 Call Centres, Volunteer Centres, Community Care Access Centres, Economic Development departments, and many others.

All software products are available in Canadian English and French languages and the capacity to support other languages in the future. We are currently working towards creating versions of our help documents and other supportive services in French language format.

CIOC software is membership-based, and we encourage organizations that become members to participate in the CIOC Community and become an active part of the CIOC organization. We rely on our members' ideas, efforts, and resources to make the software and the organization the best it can be. When you become a member of CIOC, you are not buying a boxed software product - you are joining an active community that encourages co-operative development and the sharing of ideas and information.

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Need more information, or want to arrange a personal demonstration? Please contact us!

CIOC Online Resources Software

The CIOC Online Resources Software includes tools for searching, displaying, maintaining, printing and organizing your information. You can even create an unlimited number of custom web portals targeting specific topics or geography, or branded with a partner's custom design. Customize print reports, search forms, record display, and more. Available in two interoperable modules: CIOC Community Resources and CIOC Volunteer Opportunities.

CIOC Community Resources Module
This software module is designed for storing and searching Community Service organizations and programs, businesses, contacts and topic records. Supports integration with the AIRS / INFO LINE Taxonomy of Human Services and the North American Industry Classification System (NAICS). Learn more!
CIOC Volunteer Opportunities Module
This software module is designed for storing and searching Volunteer Opportunities, Volunteer Referrals, and Volunteer Centre membership. Potential Volunteers may create custom search profiles and be notified of new Opportunities matching their criteria. This module operates co-operatively with the Community Resources module, which is used to store contact information and details about the Organizations and Programs offering opportunities. Learn more!

CIOC Client-Tracker Software

The CIOC Client-Tracker software is a tool for tracking and reporting on client requests, including the amount of time spent on requests, resource referrals, and customized client surveys. Learn more!

What is the cost?

CIOC software offerings are membership-based, with hosting services provided by CIOC. CIOC members are required to pay an initiation fee when first adding one of the CIOC software applications; additional membership fees are paid on a yearly basis to cover the costs of maintaining and hosting the application. Annual fees include all available software upgrades and basic technical support.

Do you require...

CIOC may provide these services at an additional cost, or connect you with people or organizations within the CIOC community with the skills and experience you require. See the Support & Resources page or the information on Co-operative Development and Customization below for more information.

Fees for CIOC Resources Applications

An initial membership fee of $5000 applies to both the CIOC Community Resources and CIOC Volunteer Opportunities software modules for non-profit, charitable, and government organizations; memberships are available to other types of organizations, however additional fees may apply to for-profit entities. This initiation fee currently covers one year of membership fees and 3 months of hosting, as well as a credit towards training and/or data conversion services. Ongoing fees are dependent on usage; please contact us for details.

Fees for the CIOC Client-Tracker Application

A 25-user license for the CIOC Client-Tracker application is included at no additional cost with each membership in one of the CIOC Resources applications (The CIOC Community Resources or CIOC Volunteer Opportunities software modules). Please contact us for information about subscription fees for a stand-alone CIOC Client-Tracker membership or costs to add additional users to an existing membership.

Co-operative Development and Customization

CIOC members are actively involved in the ongoing development of the software, through the contribution of good ideas and resources. Wherever possible, we try to accommodate members requirements in our ongoing software development work. Member-suggested enhancement requests are tracked and prioritized by a committee comprised of volunteers from our membership. If a member's priorities for a given enhancement exceed the priority given by the committee and CIOC is unable to allocate its funds to the enhancement within the needed time frame, members have the option of contributing resources towards the completion of any approved enhancements. CIOC makes every effort to approve enhancements required to meet individual members' needs by making new features optional or customizable if they do not meet the needs of the membership as a whole.

CIOC is grateful for the past and ongoing contributions of its members and co-operating organizations. Please visit our Contributors page for more information!