CIOC Support and Resources
CIOC Software support is offered primarily through the how-to documents, forums and issue tracker on the CIOC Community Website. Support for general use of the software is part of the benefits of membership with CIOC and is available to our members and their partner agencies. In case of emergency or confidentiality issues, or for issues related to membership and administration, members can contact CIOC support staff directly by phone or e-mail; see the Contact Us section for details.
Each new CIOC member receives a credit to be used toward personalized software training as part of their initiation fee. In addition, CIOC offers open training opportunities throughout the year, both in-person at various industry conferences and also as virtual training using web presentation software. Where possible, past training sessions are archived and posted to the CIOC Community Website.
There are two CIOC Test Site applications available for software testing, training and demonstrations; logins to the primary Test site are available to all members, and members are permitted to use the site for their own internal training and testing purposes.
We understand that CIOC software and the CIOC community are a vital component for the success of our member organizations. This means that we encourage our members to use CIOC resources to build a support and communication network with their colleagues and partners in the CIOC community. It also means that wherever possible, CIOC will make an effort to assist our members with their special projects and community partnerships - although the member is responsible for covering any costs incurred for these special consultations. Other services that CIOC may offer for an additional charge include:
- software customizations
- direct assistance designing or configuring the application
- specialized queries or data manipulation
- specialized training or consultation services
- configuration for new domain names / sub-domains